Trading Terms

Usage of the Site
Our website is designed for the information and use of registered wholesale and trade (designers, decorators, architects, event organizers etc) customers.

For retail enquiries please contact our office on (03) 9331 7540 or sales@theatreimports.com.au for details of your nearest stockist. After successfully registering for access "business customers" will be issued with a user name and password.

This information is confidential and not to be transferred to any other person and is strictly reserved for the sole use of the individual to whom it was issued. If it is established that a person other than the registered customer is using the user name and password of that registered customer, Theatre Imports reserves the right to withdraw that customer's user name and password. Deregistered customers will be unable to access the website.

New Customers & Payment of Accounts
1st invoice is on pro-forma trading terms.
2nd and 3rd invoice is a 7 day account from day of invoice.
After three orders if the customer has paid their invoices within the time frame of 7 days they can apply to go on a 30 day account by completing an application form. If successful, this is STRICTLY a 30 day account from day of invoice.

Theatre Imports accepts Direct deposit, cheque, VISA and MASTERCARD. Theatre Imports retains ownership of invoiced goods until payment is received in full.

Minimum Orders
Minimum trade fair and opening order value is $300- (ex GST and ex freight charges). Minimum re-order value is $300- (ex GST and ex freight charges)

Credit Claims & Adjustments
All credit claims must be lodged with the Theatre Imports office via fax, email or phone within 7 days of receiving the order.

Product Quality
Theatre Imports products are both handmade and hand finished. As a result individual pieces may have minor variations in finish, shape and construction. These variations are an intrinsic part of the style and character of the merchandise and should not be viewed as flaws.

Stock Availability
Stock availability is based on current stock on hand and minor discrepancies can occur between placement of order online and packing of order. 'Out of Stock' Items will be automatically be back ordered. Standard freight charges apply to all back orders.

Delivery of Goods
Items are shipped by common carrier. It is the onus of the customer to check that all cartons are accounted for and delivered before signing for the delivery. A signed "Proof of Delivery" (POD) will be used to determine the delivery of an order.

Privacy
Your personal and company data is known to Theatre Imports only when voluntarily submitted or posted to us. Theatre Imports uses this data for ongoing marketing purposes direct to you. The information will not be passed to any other company. If at any point you no longer wish to receive communication from Theatre Imports, please advise us by contacting sales@theatreimports.com.au